National Multilingual Toll-Free Helpline Numbers:
If you call during business hours, a real person will be available to answer your question. During non-business hours, you can leave a message in our voicemail system and we will get back to you.
Call the NAPCA Helpline for information and assistance on:
- Medicare and Medicaid
- Enrolling in or changing Medicare prescription drug plans
- Low Income Subsidy
- Social Security
About the NAPCA Helpline
A Unique, Award-Winning Service
The Helpline is an award-winning service available for Asian American and Pacific Islander (AAPI) seniors in the United States. It is a vital source of information and assistance for Asian seniors. This is the only place where Asian seniors nationally can call and get direct bilingual assistance and access to translated information on a variety of pertinent issues, without the need to navigate through intimidating English voicemails, phone menus, or operators. Highly qualified multilingual staff handle callers’ inquiries.
The Helpline received awards from the American Society on Aging (ASA) and the U.S. Administration on Aging (AOA), as well as recognition from President George W. Bush, U.S. Secretary of Health and Human Services Mike Leavitt, and senators and congressmen from across the country. In June 2009 the Helpline won the Seattle Human Services Coalition’s “Innovative Program Award.”
Committed to Customer Service and Advocacy for AAPI Seniors
The NAPCA Helpline fields inquiries on topics ranging from Medicare and Social Security to Economic Stimulus Payments/tax rebates and Census 2010. The Helpline assists seniors thoroughly and completely, talking them through an issue from beginning to end. Helpline staff will often go the extra mile to research and resolve an issue or answer a question from a caller.
Since its creation, NAPCA and its community-based organization partners have fielded more than 100,000 Helpline calls. NAPCA’s Helpline has directly counseled over 7,000 elders on Medicare prescription drug plans and has assisted over 3,000 seniors to enroll or switch a Medicare prescription drug plan. When Helpline assists a senior to apply for income assistance programs or to save money on their prescription drugs, Helpline supports limited income seniors, so they don’t have to choose between medications and food, rent, heat, etc. The Helpline overcomes linguistic and cultural barriers would otherwise prevent AAPI seniors from accessing these important benefits.