National Asian Pacific Center on Aging (NAPCA) is a national nonprofit organization whose mission is to preserve and promote the dignity, well-being, and quality of life of Asian Americans and Pacific Islanders (AAPIs) as they age.

Open Recruitment:

Chief Operating Officer – Seattle, Washington

As a member of the Leadership Team, the Chief Operating Officer (COO) reports directly to the Chief Executive Officer and President (CEO).  Serving as the internal leader for the organization’s operations, the COO provides a strategic, mission-driven and process-minded leadership to ensure measurable operational efficiency and effectiveness.  The COO works closely with other organizational leaders and has direct oversight of the following: operations, information technology, facilities.

Primary Responsibilities:

  • Serve as the internal leader for NAPCA’s operations by providing strategy, leadership, policy and direction for executing operations.
  • Drive the organization to achieve and surpass goals and objectives; and spearhead the development, communication and implementation of effective growth strategies and processes.
  • Coach leaders and managers as they implement the strategic plan and address any challenges.  Develop and implement a system for tracking and reporting on the progress of the strategic plan implementation.
  • Collaborate with management to develop and implement plans for the operational infrastructure of systems, processes, and staffing designed to advance the objectives of the organization. Identify opportunities for continuous quality improvement.
  • Foster a positive, success-oriented, accountable environment.
  • Oversee operations, information technology, and facilities,
  • Implement a continuous improvement culture leveraging best practices, accountability, and key performance indicators.
  • Serve as primary contact for all vendor negotiations and oversight.
  • Collaborate with leaders and managers to identify work space needs; and negotiate and renew rental agreements.
  • Make policy recommendations to the CEO and Board of Directors, as required.
  • Serve as the primary operational resource to the CEO, designated Board Committees, and to the Board of Directors.
  • Establish external business and professional relationships with other similar mission related organizations.
  • Act as CEO in the absence of the CEO.
  • Perform other relevant duties as required.
  • Limited travel is required up to 20%

QUALIFICATIONS:

  • Bachelor’s degree in business administration or a closely related field is required. A graduate degree is highly desirable.
  • Minimum of 7 years of increasingly responsible management experience and proven accomplishment in operations management with executive-level leadership and nonprofit organizational experience required.
  • Action-oriented, agile, and innovative approach to operational management.
  • Exceptional communicator. Ability to positively influence organizational culture through communication style and thoughtfulness.
  • Demonstrated ability to translate strategic goals into operational priorities and support process development to bring clarity to employees in their work.
  • Ability to effectively build organization and staff capacity, developing a high-performing workforce and processes that ensure the operational efficiency.
  • Prior success leading teams as a trusted mentor and critical thinker, balancing strategic leadership with detailed involvement in support of accountabilities.
  • Ability to use relevant information and individual judgment to determine whether issues or processes comply with laws, regulations, or standards.
  • Exceptional organization, time management, and delegation skills.
  • Consistent and dependable in following through on tasks to successful completion.
  • Intermediate level proficiency with MS Office, especially Word, Excel, Access, and Outlook.

To Apply: Please submit a cover letter, resume, and references to hr@napca.org. NOTE: Only materials delivered by e-mail will be accepted. No telephone calls or personal office visits, please.

Associate Director – Senior Community Service Employment Program – Seattle, Washington  

Our Senior Community Service Employment Program (SCSEP) helps participants gain work experience and overcome barriers by receiving on-the-job training at not-for-profit, 501(c)3 community based organizations or government agencies.  The dual purpose of the SCSEP program is to provide community service while also improving participants’ job skills to enable them to find full or part-time unsubsidized employment.

Primary responsibilities:

  • Ensures compliance of SCSEP operations in accordance with Department of Labor (DOL) federal regulations, grant requirements and NAPCA program policies and procedures.  Serves as secondary contact for DOL.
  • Conducts monitoring visits of project sites, as required.  Recommends and implements actions to improve compliance and effectiveness.
  • Manages day-to-day operations of SCSEP Regional office.  Acts as liaison between Payroll and Finance department to ensure effective communication and efficient coordination.
  • Identifies potential areas of compliance vulnerability and risk, and provides general guidance on how to avoid or deal with issues.  Follows up with Project Directors to address any issues.
  • Responds to alleged violations of rules, regulations, policies and procedures by evaluating or recommending the initiation of investigative procedures.  Works with National SCSEP Director to develop and oversee a system for consistently handling of violations.
  • Receives, researches and resolves complaints and grievances.  Coordinates with appropriate staff for resolution.  Identifies and implements solutions to prevent or reduce complaints and grievances.
  • Works closely with the Data Management Analyst to ensure that data and documentation is complete and in compliance with program regulations.
  • Develops and provides training and technical assistance for SCSEP project staff and sub-grantees on a regular basis and during SCSEP conferences.
  • Reviews quarterly reports from project sites; prepares regular and adhoc reports; and provides data to NAPCA leadership team, as required.
  • Collaborates with National Director in the preparation of grant proposals.
  • Represents NAPCA SCSEP at meetings and conferences involving SCSEP grantees, workforce and/or aging, as required.
  • Other related duties as assigned.

QUALIFICATIONS:

  • Bachelor’s degree and minimum of 5 years of program management and compliance experience
  • Experience in social services, preferably with employment and training programs and/or programs forused on older adults
  • Experience working in an environment with complex administrative or regulatory procedures.  (NAPCA is a multi-state organization.)
  • Ability to use relevant information and individual judgment to determine whether issues or processes comply with laws, regulations, or standards
  • Exceptional time management and organization skills.  Ability to effectively manage multiple priorities simultaneously by maintaining established timeframes, adhering to deadlines and communicating changes effectively
  • Consistent and dependable in following through on tasks to successful completion.
  • Outstanding oral and written communication skills. Ability to communicate tactfully and in a manner that fosters collaborative and effective ongoing relationships.
  • Strong attention to detail and accuracy
  • Ability to work independently and with minimum supervision.
  • Demonstrated agility to shift direction in response to changing work situations
  • Intermediate level proficiency with MS Office, especially Word, Excel, Access, and Outlook
  • Valid state driver’s license required.
  • Commitment to diversity and sensitive to needs of older populations and people of color

Salary and benefits: $59,747-$78,624/annually.  NAPCA offers a competitive benefits package which includes generous time off, paid holidays, health, dental, life, and disability insurance plans, 401K with employer match, and tuition reimbursement.

To Apply:  Please submit a cover letter, resume, and references to hr@napca.org. NOTE: Only materials delivered by e-mail will be accepted. No telephone calls or personal office visits, please.

Project Director – Senior Community Service Employment Program – Seattle, Washington

Our Senior Community Service Employment Program (SCSEP) helps participants gain work experience and overcome barriers by receiving on-the-job training at not-for-profit, 501(c)3 community based organizations or government agencies.  The dual purpose of the SCSEP program is to provide community service while also improving participants’ job skills to enable them to find full or part-time unsubsidized employment.

We’re seeking a dedicated dedicated Project Director to join our SCSEP Program. Will be responsible for the day-to-day management of the SCSEP.  The Project Director is responsible for ensuring full compliance with the rules and regulations of the SCSEP program including achieving annual performance measures set forth by the U.S. Department of Labor (DOL).

Represent NAPCA in contacts with clients, community, state, and local organizations and representatives.

  1. Manage Senior Community Service Employment Program Seattle project.  Has direct supervisory responsibilities for NAPCA staff and SCSEP participants assigned to project office.
  2. Manage the program and staff to ensure all program goals and objectives are met on a monthly, quarterly and annual basis; track Participant Wage and Fringe Benefits on a pay period basis adhering to the existing budget.  Prepare quarterly progress reports for timely submission to Headquarters.
  3. Develop and maintain effective working relationships with the regional DOL office, and state and local offices on aging, to facilitate collaborations with other programs that assist older workers in Seattle.  Coordinate with local Workforce Innovation and Opportunity Act (WIOA), One-Stops and their boards, and other national sponsors operating within the region for collaborative training projects.
  4. Market SCSEP program to recruit Asian American and Pacific Islander (AAPI) older adults for participation in the program.  Develop recruiting materials for local media and other sources for recruitment.  Coordinate publicity and local media coverage of project activities and attempt to reach all segments of the AAPI community, concerning the operation of the project.
  5. Ensure that the project has ongoing contact with community based non-profit organizations to recruit host agencies and applicants for SCSEP positions.  Enroll qualified applicants in accordance with federal and NAPCA guidelines.  Conduct the necessary orientation and complete the paperwork required by DOL and NAPCA.
  6. Coordinate with NAPCA Fiscal Department to ensure that required paperwork is completed and that new/continuing participants have payroll accounts established upon enrollment.  Ensure that necessary Participant files are established and maintained.
  7. Maintain a site specific database that tracks participant and host agency activity and action items.  Submit data forms to NAPCA headquarters on a timely basis.  Provide corrected participant paperwork, as necessary.
  8. Oversee monitoring of each Participant and Host Agency in accordance with approved guidelines to ensure that actual duties are consistent with position description and are in accordance with DOL and NAPCA guidelines.  Make sure that reviews and IEP updates are completed in a timely manner and that time and attendance reports and any other administrative reports and forms are completed according to DOL and NAPCA guidelines.
  9. Coordinate or designate staff to coordinate regular Host Agency on-site monitoring visits as required by DOL and NAPCA guidelines. Conduct regularly scheduled meetings with Participants and Host Agency supervisors for the purpose of education and training.  Develop meeting agenda and arrange for trainers and presenters as appropriate.
  10. Ensure that case management and other supportive services are provided for the purpose of counseling, referral, and follow-up.  Coordinate services with other organizations as appropriate. Ensure job development services are provided, and identify available supplemental resources.  Develop strategies to enhance Participant’s preparedness and abilities to seek out jobs.  Coordinate with public and private sectors in planning job fairs and facilitate job opportunities for Participants; assist in helping to prepare Participants for available jobs.
  11. Designate staff to collect and check Participant timesheets.  Ensure timesheets are accurate and that appropriate forms for used to document Leave without Pay, etc.  Monitor Participant hours to ensure compliance with federal regulations.  Coordinate the processing of paychecks and the resolution of any payroll problems with NAPCA Fiscal Department staff.  Ensure the timely distribution of paychecks.
  12. Identify and review issues relevant to the aging population, and specifically those that affect the AAPI population.  Conduct analysis of the issues and develop recommendations for NAPCA management.
  13. Maintain up-to-date files on all Federal, DOL, and NAPCA policies and regulations applicable to SCSEP and ensure compliance of such policies.
  14. Maintain ongoing relationships with community based organizations, particularly those whose purpose is to provide services to the aging Asian American and Pacific Islander population and be familiar with those organizations’ missions, purposes, and goals.  Coordinate and maintain an updated directory of these organizations and their services.
  15. Write articles highlighting success stories from participants and host agencies for publication in the quarterly NAPCA newsletter.
  16. With the approval of the SCSEP National Director, represent NAPCA at meetings and conferences involving aging or with funding sources; federal, state and local government departments; and other national or regional organizations.

Qualifications:

  • Bachelors degree in social services or related field, or equivalent four years’ work experience in social service or workforce areas can substitute for a BA degree.
  • Minimum of two years’ experience in social services, preferably with employment and training programs and/or programs focused on older adults.
  • Bilingual language skills (English and Asian or Pacific Island language) preferred.
  • Intermediate level proficiency with MS Office, especially Word, Excel, Access, and Outlook
  • Commitment to diversity and sensitive to needs of older populations and people of color

Salary and benefits: NAPCA offers a competitive benefits package which includes generous time off, paid holidays, health, dental, life, and disability insurance plans, 401K with employer match, and tuition reimbursement.

 To Apply:  Please submit a cover letter, resume, and references to hr@napca.org. NOTE: Only materials delivered by e-mail will be accepted. No telephone calls or personal office visits, please.

Human Resources Administrative Assistant – Seattle, Washington

The Office of Human Resources is looking for an efficient Human Resources (HR) professional to undertake a variety of administrative duties. You will facilitate daily functions like keeping track of personnel records and supporting internal processes. In this role, you will have responsibilities to support NAPCA’s HR Manager who has dual roles of being the Director of HR and the National Director of the Senior Environmental Employment (SEE) program.

The ideal candidate will have a broad knowledge of HR as well as general administrative responsibilities. He or she will be able to work autonomously and efficiently to ensure the end-to-end running of projects and operations. To succeed in this role, you should be familiar using HR software and tools along with a commitment to the NAPCA’s mission, “To preserve and promote the dignity, well-being, and quality of life of Asian Americans and Pacific Islanders (AAPIs) as they age.”

Ultimately, in this role, you should be able to contribute to the attainment of specific goals and results of the HR department, the SEE program, and the organization.

Responsibilities:

  • Provides clerical and operational support to the Human Resources Manager and other areas identified.
  • Maintains high standards of confidentiality of all records and information.
  • Answers phones and schedules interviews, appointments and meetings.
  • Performs data entry and personnel file maintenance.
  • Assists with new-employee onboarding.
  • Responds for reference checks and verifications of employment status.
  • Works closely with the Human Resources Manager on special projects as well as achieving department goals and objectives.
  • Monitors and maintains personnel records, including new hire, transfer, and any other status change paperwork in accordance with policy.
  • Monitors and maintains personnel health files in accordance with policy and regulatory agencies.
  • High level of interpersonal skills to handle sensitive and confidential documentation.
  • Respond to internal and external HR-related inquiries or requests and provide assistance.
  • Redirect HR-related calls or distribute correspondence to the appropriate person of the team.
  • Maintain records of personnel-related data (personal information, leaves) and ensure all employment requirements are met.
  • Support the recruitment/hiring process by posting job openings on various sites, sourcing candidates, assisting in shortlisting, and generating offer letters.
  • Schedule and provide support for meetings and support the planning and organization of company and program events.
  • Perform orientations, onboarding and update records with new hires.
  • Produce and submit reports on general HR activity.
  • Assist in ad-hoc HR projects, like collection of employee feedback.
  • Support other functions as assigned.

Requirements:

  • BS/BA in Business Administration desired or relevant field; additional education in Human Resource Management will be a plus
  • Proven experience as an HR professional or relevant human resources/administrative position.
  • HR experience in non-profit sector helpful but not required.
  • Knowledge of human resources processes and best practices.
  • Strong ability in using MS Office (MS Excel and MS Word in particular).
  • Experience with HR databases and HRIS systems.
  • Familiarity with social media recruiting.
  • Outstanding communication and interpersonal skills.
  • Ability to handle data with confidentiality.
  • Good organizational and time management skills.

Accounts Payable Accountant – Seattle, Washington

The Finance Department is seeking a dynamic team player who is detail organized, driven and able to provide great customer services to internal and external customers.

Primary responsibilities:

  • Review all A/P invoices for payment, prepare payment vouchers, and obtain manager approvals for payment.
  • Ensure that the distribution of payments to the funds is accurate.
  • Prepare checks and make payment to vendors in a timely manner.
  • Follow up on any missing documentation, purchase requests, and authorizations and file with invoices as required.
  • Maintain A/P vendor files.
  • Prepare 1099’s.
  • Review all A/P vouchers before posting.
  • Perform other analysis and duties as required by the Chief Financial Officer.
  • Maintain a monthly checklist of major vendors and ensure that each is accrued at month end if a regular payment has not been processed.
  • Attend at least two accredited training sessions per year to enhance professional proficiency.
  • Maintain a file of leases and contracts to support recurring payments.
  • Receive, log, and deposit funds received by check or cash.
  • Serve as one of the point of review and approval for Journal Entries prepared by other fiscal department staff members. Verify that all journal entries have proper backup documentation. Ensure transactions entered into the accounting system are reasonable, appropriate and accurate.
  • Assist CFO with the monthly closing process when necessary.
  • Along with Accounting Assistant, assist with the maintenance of the Chart of Accounts and ensure all coding are up to date.
  • Serve as the main point of contact for Seattle HQ’s transportation program (ORCA).

Salary and benefits:
$31,978 – $45,000 annually.  NAPCA offers a competitive benefits package which includes generous time off, paid holidays, health, dental, life, and disability insurance plans, 401K with employer match, and tuition reimbursement.

To Apply:  Please submit a cover letter, resume, and references to hr@napca.org. NOTE: Only materials delivered by e-mail will be accepted. No telephone calls or personal office visits, please.

Project Coordinator – Senior Community Service Employment Program – Los Angeles, California

We’re seeking a dedicated bilingual Project Coordinator to join our Los Angeles office.  In this role, the Project Coordinator assists the Project Director with the day-to-day operation of the SCSEP Los Angeles project.  The Project Coordinator helps to ensure full compliance with the rules and regulations of the SCSEP program including achieving annual performance measures established by the U.S. Department of Labor.  The Project Coordinator works independently and collaboratively with other members of the SCSEP Los Angeles office.

Primary responsibilities:

  • Supports the LA Project Director in managing the SCSEP LA project, including the supervision and direction of NAPCA staff and SCSEP participants assigned to the project office.
  • Assists in maintaining ongoing contact with 501 (c)(3) organizations and government agencies as a source to recruit applicants and host agencies. Enrolls qualified applicants into program and conducts the necessary orientation and complete the paperwork required by DOL and NAPCA.
  • Conducts Individual Employment Plan (IEP) and assessment in a timely manner. Assists in monitoring each participant and host agency to ensure that participants’ training assignments are consistent with IEP in accordance with DOL and NAPCA guidelines.
  • Ensures that job development services are provided and develops strategies to enhance participants’ preparedness and abilities to seek out job opportunities. Coordinates with public and private sectors in planning job fairs, and facilitates job opportunities for participants.
  • Assists in coordinating with NAPCA payroll staff to ensure that required paperwork is completed and that new and continuing Participants have payroll accounts established upon enrollment.  Verifies that there is proper review and approval of participants’ time and attendance reports, leave requests, training requests and any other required forms.
  • Makes certain that case management and other supportive services are provided to participants for the purpose of counseling, referral, and follow-up. Coordinates services with other organizations, as appropriate.
  • Assists in conducting regularly scheduled participant quarterly meetings, host agency meetings and individual/group training.
  • Works closely with the Project Director to ensure that all program goals and objectives are met on a monthly, quarterly and annual basis; assists in preparing Quarterly Progress Reports as well as other programmatic, budgetary, and statistical reports for timely submission to headquarters, as requested.
  • Assists in submitting data forms to NAPCA SCSEP headquarters on a timely basis.  Provides corrected participant paperwork, as necessary.
  • Conducts outreach to underserved populations and areas at the direction of the Project Director.
  • Other related duties as assigned.

Qualifications:

  • Bachelors degree in social services or related field, or equivalent four years’ work experience in social service or workforce areas can substitute for a BA degree.
  • Minimum of two years’ experience in social services, preferably with employment and training programs and/or programs focused on older adults.
  • Bilingual language skills (English and Asian or Pacific Island language) preferred.
  • Intermediate level proficiency with MS Office, especially Word, Excel, Access, and Outlook
  • Valid CA driver’s license and access to reliable private transportation
  • Commitment to diversity and sensitive to needs of older populations and people of color

 Salary and benefits: $31,978 – 35,970/annually.  NAPCA offers a competitive benefits package which includes generous time off, paid holidays, health, dental, life, and disability insurance plans, 401K with employer match, and tuition reimbursement.

To Apply: Please submit a cover letter, resume, and references to hr@napca.org. NOTE: Only materials delivered by e-mail will be accepted. No telephone calls or personal office visits, please.

 

NAPCA is an equal opportunity employer.