We envision a society in which all Asian Americans and Pacific Islanders age with dignity and well-being

Our Core Values

Teamwork and Collaboration

A commitment to common goals based on open and honest communication while showing concern, support, and encouragement for one another. This includes working together to resolve conflict and lend a hand to whomever or wherever help is needed.


Identifying, fully considering, and appropriately advancing NAPCA’s mission to preserve and promote the dignity, well-being, and quality of life of AAPIs and other diverse populations as they age.


Commitment to building an environment comprised of a variety of different cultures, backgrounds, experiences, perspectives, values, and beliefs. NAPCA celebrates this diversity to foster creativity and innovation, and maximize individual potential.


Supports a culture and environment of enabling individual development and independence through the advancement of skills, authority, opportunity, and motivation.

Commitment to Excellence

Striving for the highest quality in the delivery of our programs, services, and products. This means being accountable for our actions, delivering on commitments, thinking creatively, and improving continuously.

Embracing Employee Culture…

…showcasing that we enjoy working hard and playing hard!

Our History

With over 40 years of working on behalf of AAPI older adults, NAPCA is more committed than ever to promoting their dignity, well-being, and quality of life.

What motivates us? Respect. Honor. Love.

We want to ensure that AAPI elders have the programs and services they need wherever they live in the U.S. That’s why we’re building the capacity of mainstream service providers to be culturally competent and linguistically appropriate. And that’s why we’re adamant that the input of our older adults are taken into account in all decisions that affect them.

There are over 50 AAPI ethnicities that speak over 100 languages. As diverse as we are as AAPIs, the common thread that ties us together is our families. Our parents, and grandparents before them, have instilled the value of family above all things, and that’s what makes our AAPI elders so special.

Over the generations, AAPI families who have immigrated to the U.S. have given us gifts from their host cultures, including language, cuisines, arts, religion, talents, customs, music, and courtesies. As a result, our lives are richer because of the elders who have come before us.

Our Timeline

1976 – Research grant from the Administration on Aging

The grant funded creation of the National Pacific/Asian Elderly Research Project (NP/AERP). The Project, based in Los Angeles, engaged in research to help in the development of new “service delivery models” for AAPI elderly, gathering empirical data in Seattle, Los Angeles and San Francisco.

1979 - NAPCA is started

The Pacific Asian Coalition, a national AAPI advocacy group, sponsored a proposal to the Administration on Aging to create a permanent national resource center as a successor to NP/AERP. The Administration provided funding for a “Pacific/Asian Elderly Resource Center Development Project” in Chicago, New York, Honolulu, and San Francisco to bridge the gap between AAPI elderly and the services to which they were entitled. On November 1, 1979, NAPCA was born.

1989 - NAPCA adds direct training and employment services for AAPI seniors

Nothing did more to boost the visibility and impact of NAPCA than its establishment as a provider of direct training and employment services for AAPI seniors. In July of 1989, NAPCA started to administer Title V of the Older Americans Act, also known as the Senior Community Services Employment Program (SCSEP). NAPCA SCSEP targets limited- and non-English speaking seniors 55 and older, helping them get on-the-job training in nonprofit organizations and government agencies and find permanent jobs.

2004 - NAPCA creates a National Multilingual Helpline

NAPCA created a National Multilingual Helpline where limited-English-speaking seniors can call to get help about Medicare, low-income subsidies, and other federal benefits. The multilingual Helpline is staffed by counselors fluent in Vietnamese, Korean, Mandarin and Cantonese.

2016 – New strategic direction

In November of 2016, the Board of Directors ratified new strategic goals around national leadership, advocacy, expertise, accurate information and data, and strengthening the organization.

2019 - Today

Today, NAPCA is creating the possibility that AAPI older adults live a life of dignity and well-being.

Our Achievements

Chronic Disease Self-Management

Implemented the Stanford Chronic Disease Self-Management Program in AAPI older adult communities.

Brain Health Messaging Project
Tested culturally appropriate messages to improve early identification of dementia by engaging adult children and their families.
Preventing Medicare Fraud

Disseminated information about Medicare fraud and assisted AAPI elders in resolving billing errors.

Community Based Capacity Building Initiative
Developed community action plans for the unique social and health service needs of AAPI elders.
Medicare Part D Enrollment Assistance

Assisted AAPI elders with reviewing prescription drug plans and enrolling them in new plans during the Medicare Part D Open Enrollment period.

"Healthy Eating, Healthy Aging" Nutrition Intervention
Promoted heart health through nutrition education in a culturally competent and linguistically appropriate manner among AAPI older adults.
“Ask NAPCA” Columns
Addressed AAPI elders’ benefits eligibility issues in Chinese, Korean, and Vietnamese language newspapers across the United States.
Dual Eligible Video Project
Promoted Medicare savings programs for low-income AAPI elders, focusing on immigrant applicants.

I liked the phone calls because it made me gain interest and keep track of monitoring my blood pressure.

H.L.CCC Participant

I'm thankful for the health educational resources you have provided. I have learned
how to maintain more balanced diets and the amount of sodium to consume. We wish
you can come back with more topics on other health like how to improve cognition and
health prevention etc.

A.T.Healthy Eating, Healthy Aging Participant

I called the Helpline to help me enroll in a Medicare Part D prescription drug plan. After reviewing my current plan and medications, which cost over $7,450 per year, NAPCA staff helped me enroll in a new Part D plan that would cost $1,200 per year, saving me $6,250.

W.K.Multilingual Helpline Caller

This class has taught me a lot about my chronic disease, diabetes, and not being healthy. This class has changed my way of eating and now I eat healthy foods, such as salads and vegetables, and I have reduced cooking in oil. I want to be healthy and not have diabetes. After taking this class, I am more confident and making the right choices.

N.C.CDSMP Participant

Board of Directors

Anna Eriko Crosslin – Chair
Sun Min Jung – Vice-Chair
Gie Kim – Secretary
Yvonne Tatsuno – Treasurer
Steve W. Chung
Curtis Hom
Patricia Neville
Cao K. O
Benjamin H. Wu
Bernarda Wong

Anna Crosslin


Saint Louis, MO

Sun Min Jung


Seattle, WA

Gie Kim


Falls Church, VA

Yvonne Tatsuno


Burlingame, CA

Steve W. Chung

Los Angeles, CA

Curtis Hom

Seattle, WA

Cao O

New York, NY

Bernarda Wong

Chicago, IL

Benjamin H. Wu

Potomac, MD

Meet Our Team

Meet our team of mission-driven professionals who share a commitment to improve the quality of life of AAPI older adults and their families.

Joon Bang

Joon Bang

President and CEO

Joon Bang brings to NAPCA 10 years of experience in nonprofit leadership, program planning and management, fund development, civic engagement, and advocacy. Prior to NAPCA, Joon served as Executive Director of KAC in Los Angeles. Under his leadership, the organization was selected as a 2017 California Nonprofit of the Year honoree. In the following year, he received the 2018 Impact-Maker to Watch award, an annual distinction for those who are doing foundational work to make a positive impact with significant results.

Jenna Holzberg

Jenna Holzberg

SCSEP Regional Director II, Chicago

With experience in workforce development and program management, Jenna has a passion for empowering seniors to realize their personal and professional goals. Jenna has been providing workforce, training and employment assistance to the senior population for over ten years through the Trade Adjustment Assistance Program and the Senior Community Service Employment Program (SCSEP.) She strongly believes workforce development can change the lives of individuals, families and communities. Recognizing that one of the leading barriers to employment is access to safe and reliable transportation, Jenna is involved in advocacy efforts to improve transportation access and equity. Jenna holds a master’s degree in Applied Anthropology from the University of South Florida. (Spanish)

Lisa Thong

Lisa Thong

Chief Operations Officer

With more than a decade of work across government, nonprofit and private sectors, Lisa has extensive experience leading and managing cross-function teams to deliver on a wide range of programs and campaigns. The daughter of Chinese refugees from Vietnam, Lisa believes in creating access to systems and institutions that often leave behind communities of color. Lisa currently serves as President of the California Board of Barbering and Cosmetology, a consumer protection board, to which she was appointed by Governor Jerry Brown in 2016. Lisa also serves as Chair of APIs Mobilize through which she founded the California Asian American Appointed Officials Network.

Miriam Suen

Miriam Suen

SCSEP Regional Director I, Los Angeles

Miriam has more than 25 years of non-profit experience serving low-income AAPI individuals, families and mature workers. She believes in an old Chinese saying, “a senior is an asset to a family,” and that mature workers are assets to society. Miriam is an active member of the Asian Pacific Islander Dementia Care Network, and was a member of the Asian Pacific Islander Older Adult Task Force. Miriam also served on the Community Advisory Board of the Chinese American Stroke Prevention/Intervention Research Program of University of California, Los Angeles. (Mandarin/Cantonese/Taishanese)

Harris Lee

Harris Lee

SCSEP Project Director - Chicago

With over twenty years of service to APIs and the community at large, Harris began as a care manager for Elderly Services. Harris took the opportunity to transfer to the Workforce Development program, thus beginning a new career trajectory in employment programs. As NAPCA SCSEP Chicago Project Director, Harris provides connections and oversight to seniors seeking job training opportunities. Harris began his career at NAPCA as a Project Coordinator in the Los Angeles office. Harris believes that mature workers are a viable workforce and providing encouragement to help mature workers build their confidence through professional development is something he feels blessed every day to be a part of. Helping seniors grow and thrive in their golden age is Harris’s goal. (Mandarin/Cantonese)

Lois Kohashi-Sinclair

Lois Kohashi-Sinclair

National Director of NAPCA SEE

Lois grew up in Hilo, Hawaii, and received her bachelor’s degree in psychology at the University of Hawaii. She was an employment counselor at the state employment service office and managed a youth employment program in Hilo before moving to Seattle, where she spent many years in information technology at a communications company. Discovering NAPCA brought a different perspective to life, and Lois has been the local Project Director for the Senior Environmental Employment (SEE) program since 2004. In 2013, she also became the National Director of the SEE program, as well as for the Agriculture Conservation Experienced Services program, both of which complement her interest in connecting seniors with fulfilling work.

Michelle Kuo

Michelle Kuo

SEE Project Director - Chicago

Michelle grew up in Taipei, Taiwan and came to the United States in 1981. After she received her second bachelor’s degree in information technology at Roosevelt University at Chicago, she spent 17 years in information technology at a large retailer and volunteered for many years as the treasurer for a nonprofit organization which promotes Chinese music and arts. Michelle started at NAPCA as a Project Assistant for the Senior Environmental Employment (SEE) program in 2013 and became the Regional Project Director of the SEE program in 2016. Michelle appreciates her role to enrich many seniors’ lives by helping them utilize their skills in creative and fulfilling jobs at an older age. (Mandarin/Taiwanese)

Rosalind Brooks

SEE Project Director - Washington, DC

Rosalind Brooks joined the Washington DC office of NAPCA as the Project Director for the Senior Environmental Employment (SEE) Program in March 2020. Having previously worked as the Management Analyst and Director of the SEE Program with another non-profit organization, she brings considerable experience to our SEE staff. Originally from Nashville TN, Rosalind lived and worked in Louisville KY and Pittsburgh PA before moving to the Washington DC area in 2000. Her varied career path includes Event Planner, National Association for College Admissions Counseling; Religious Education Coordinator with the U.S. Air Force Chapel at Joint Base Andrews; and Hospice Chaplain. Rosalind has a Bachelor of Science in Management from Fisk University and a Master of Divinity from Wesley Theological Seminary. In her free time, she enjoys exploring museums, reading, and spending time with family and friends.

Frances Huynh

Frances Huynh

National Project Coordinator

Frances comes to NAPCA with experience in grassroots community organizing with working-class and elderly AAPI immigrants in Los Angeles. Helping residents facing health disparities and housing issues, she saw the power in the knowledge and experiences of older adults. Her passion for social and economic justice and health equity is deeply shaped by her parents, who came to the United States in the late 1970s as low-income ethnic Chinese refugees from Vietnam. Frances holds a dual masters in Asian American Studies and Community Health Sciences from UCLA.

Danee Prassert

Danee Prasert

SCSEP Project Manager - Los Angeles

Danee was born and raised in Los Angeles, California, as part of a small family of refugees who immigrated to the United States for a better life. She grew up with little money, but the schools, libraries, and, eventually, social services from non-profit programs assisted her in feeling fulfilled in many ways. Due to these experiences, Danee realizes that nonprofit organizations are important to the community and has now been working in the nonprofit world for over fifteen years. Danee has a bachelor’s degree in English and a master’s degree in nonprofit management, and volunteers in her community. Danee is grateful to continue her nonprofit career, helping people though her work. (Thai)

Nanako Tatesawa

SCSEP Program Assistant - Chicago

Nanako taught foreign languages to a wide variety of students from pre-K 3-year-olds to businesspersons for over a decade. Two years ago, she decided to go back to graduate school to study social work with interest in serving immigrant and refugee population. For her MSW, Nanako interned at a refugee resettlement agency, assisting refugees with employment-related matters as well as another social services agency serving the AAPI community. Internships have granted her case management and clinical experience, and she has witnessed firsthand how lack of employment or underemployment can affect one’s wellbeing. Nanako strongly believes that the right to work is a human right, and mature workers can enrich the workforce with a wealth of knowledge and experience. Nanako has a master’s in Social Work and another in Spanish. (Spanish/French/Japanese)

Ruby Jane Alcantara

Ruby Jane Alcantara

SCSEP Compliance Manager

Ruby Jane worked for more than a decade in the Philippines for a microfinance NGO, where she learned many in the neediest communities have great potential to become successful entrepreneurs if they just have access to appropriate tools, and then for a business process outsourcing company, where she learned the internet can connect tech workers in her home country with those abroad to create business and data solutions. She also enjoys volunteering with community development projects, both in Seattle and in the Philippines, to develop local tech entrepreneurial capabilities at the grassroots level. Ruby Jane holds a bachelor’s degree in Computer Science from Palawan State University and is passionate about empowering people. (Tagalog/Bisaya)

Shei-Lina Bundalian

SCSEP Project Coordinator - Los Angeles

Shei-Lina Bundalian joins the Los Angeles NAPCA office with program coordinating experience focused in advocating for various Asian American and Pacific Islander needs. Shei-Lina was born in San Diego, CA and raised in Murrieta, CA. She then relocated to Los Angeles County to obtain a dual bachelor’s degree in Public Health and Asian American Studies at California State University, Northridge. Throughout her journey, Shei-Lina developed a passion for working with communities that are less fortunate and has since strived to be an active agent of change. With her self-proclaimed mission, Shei-Lina’s focus areas include advocating for the unique needs of marginalized peoples ranging from adolescent to elderly. Shei-Lina is appreciative for the opportunity to work with AAPI elders and like-minded individuals who are interested in learning about best ways to address their needs and aspire to create change in their own communities.

Naoko Nakamura

SEE Project Director - Seattle

Naoko believes that life as a senior should continue to be exciting, fulfilling, and creative. She is thrilled to work with the team at NAPCA to make that happen!
Born and raised in Osaka Japan, Naoko received B.A. in German Literature from Kwansei Gakuin University. She moved to California in 1989, married, moved to Seattle, and completed a B.S. in Mechanical Engineering at the University of Washington.
She worked as a mechanical engineer, co-owned and ran a small business for 24 years. Since selling the business, she has tutored math, mentored students, taught piano, and volunteered with numerous organizations and projects.

Support Staff

Angela Moreno Payroll Specialist/HR Lead

Genoveva Loteria AP Specialist (Tagalog)

Julie Chu Office Assistant (Mandarin, Cantonese)

Prepedigma “Cora” McDonnell Administrative Assistant (Tagalog, Ilocano)

Bernadette Pena SCSEP Data Assistant (Tagalog)

Career Opportunities

In recognition of NAPCA's principles, values, vision, and mission, the Office of Human Resources supports NAPCA's operations in meeting its goals through our most valuable resource - our employees. This is accomplished by developing, implementing, and supporting programs and processes that add value to NAPCA and its employees, leading to improved employee welfare, consistency, professional development, retention, and respect while being committed to NAPCA’s core values: Teamwork/Collaboration, Advocacy, Diversity, Empowerment, and Commitment to Excellence.

NAPCA does not discriminate on the basis of race, color, national origin, sex, age, or disability in its programs or services.

Job Openings

Click the link for the complete job description and application instructions. If your skills fit, we encourage you to submit your resume.

Job Description: Controller

Download Full Job Description
Location: Seattle, WA
Date: July 28, 2020

Summary: We’re launching a new vision at NAPCA. In the next 5 years our organization will be moving head on to address economic insecurity and poverty affecting vulnerable older adults (especially individuals who may have language barriers and lack of access to opportunities) throughout the country. We are excited for this new chapter of our 40-year history and now NAPCA is searching for a Controller in our Seattle, WA (HQ) office with a high standard for performance and oversight to join our team. Our organization is placing a priority for candidates who have at minimum 5 years of federal nonprofit contracts and audit experience. In addition, they should possess a strong command of financial reporting, budgeting, developing proper controls (policies, systems, and processes) and accounting.