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One Korean gentlemen in Texas last week was calling me to ask about Medicare enrollment. He is 65years old and through conversation, I could tell he was so frustrated with his current situation, because although he was looking for lots of resources about Medicare enrollment and want to get professional consultation in Texas, he couldn’t find anyone and the timeline for enrollment was getting close so he was anxious and in addition he couldn’t get assistance from his daughter who speaks English. So when I finally found a Korean professional insurance consultant based in Texas working for one of Korean voluntary associations, he was so happy and relieved and he repeatedly appreciates for our help and he told me that I should feel really proud of doing such an essential work for the people who always need in help. And as I help more people, I get to feel more responsible for the people so I become more motivated trying to help them as much as I can.

Helpline Counselor